IMPORTANT NOTICE
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. THIS PRIVACY POLICY IS INCORPORATED INTO AND FORMS PART OF OUR TERMS OF SERVICE.
1. INTRODUCTION
VUBO Inc. ("VUBO," "we," "us," or "our") is committed to protecting your privacy and maintaining the highest standards of data security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video generation platform (the "Service"), accessible at https://vubo.ai.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect the following categories of personal information:
- Account Information: When you register for an account, we collect your email address, name, and profile image URL.
- Authentication Data: If you authenticate using Google or other third-party providers, we receive information such as your email address, user ID, and email verification status.
- Payment Information: When you subscribe to our Service or purchase credits, we collect payment information necessary to process your transactions. Payment processing is handled by our payment processor, Polar, and we do not store complete payment information on our servers.
- Communications: If you contact us directly, we may collect information you provide in your communications to us.
2.2 User Content
We collect and store the videos, images, audio, text, and other content you upload, generate, or share through the Service ("User Content"). This may include:
- Content you upload to create videos
- Generated videos and related outputs
- Video templates you create or modify
- Prompts and parameters you enter
2.3 Technical Information
We automatically collect certain information when you use the Service, including:
- Device Information: Information about the device you use to access the Service, including hardware model, operating system, unique device identifiers, and mobile network information.
- Log Data: Internet protocol (IP) address, browser type, browser version, pages visited, time and date of your visit, time spent on those pages, and other diagnostic data.
- Usage Information: Information about how you use the Service, including features accessed, videos created, and interactions with the platform.
2.4 Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us provide essential site functionality, remember your preferences, and understand how you interact with our Service. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).
2.4.1 Types of Tracking Technologies We Use
Our Service employs industry-standard analytics and tracking technologies, which may include:
- Facebook Pixel
- Snapchat Pixel
- TikTok Pixel
- Google Ads Pixel
- Google Analytics
- PostHog
- Other similar analytics and marketing technologies
2.4.2 Consent-Based Implementation
We respect your privacy preferences and regional privacy regulations:
- In regions where explicit consent is required by law, we activate tracking technologies only after you have provided explicit consent through our cookie consent interface
- In regions where implied consent is permitted, tracking technologies may be active upon your use of our Service
- Regional determination is made through secure geolocation technology based on your IP address
By using our Service, you consent to the placement of cookies and similar technologies on your device in accordance with applicable laws in your region. Most browsers allow you to control cookies through their settings. If you choose to disable cookies, some features of our Service may not function properly.
3. HOW WE USE YOUR INFORMATION
3.1 Service Provision and Improvement
We use your information to:
- Provide, maintain, and improve the Service
- Process transactions and manage your account
- Respond to your inquiries and provide customer support
- Send you technical notices, updates, security alerts, and administrative messages
- Monitor and analyze trends, usage, and activities in connection with the Service
- Detect, prevent, and address technical issues
3.2 AI Features and Enhancement
We may use your User Content to:
- Generate videos and other outputs based on your inputs
- Develop new features and capabilities for the Service
- Improve the quality and accuracy of our video generation technology
As part of our commitment to advancing AI technology, we may use anonymized and aggregated data derived from User Content to enhance our service offerings.
3.3 Third-Party API Processing
To provide the Service, we transmit your User Content to third-party API providers (such as AWS services and others) who process this data in accordance with their own terms and privacy policies. These transmissions are necessary for the functioning of our Service and to deliver the high-quality video generation capabilities that we offer.
4. SHARING YOUR INFORMATION
4.1 Service Providers
We may share your information with trusted third-party vendors and service providers who perform services for us or on our behalf, including:
- Polar for payment processing
- PostHog and Google Analytics for analytics services
- AWS services (S3, Rekognition, Lambda) for infrastructure and content processing
- Authentication providers (e.g., Google)
These service providers are permitted to use your information only for the purpose of providing services to us and are contractually required to maintain the confidentiality of your information.
4.2 YouTube Integration
If you choose to integrate with YouTube, we will share necessary information with Google to facilitate this integration, such as authentication tokens, in accordance with Google's terms and privacy policies.
4.3 Business Transfers
If VUBO Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.5 Protection of Rights
We may disclose your information to:
- Enforce our Terms of Service
- Protect and defend the rights or property of VUBO Inc.
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
4.6 With Your Consent
We may share your information with third parties when we have your consent to do so.
5. DATA SECURITY
We implement industry-leading technical and organizational measures to protect the security of your personal information. Our secure infrastructure includes:
- Enterprise-grade encryption protocols for data in transit and at rest
- Secure server infrastructure using AWS's robust security framework
- Regular security assessments and penetration testing
- Strict access controls and authentication mechanisms
- Comprehensive security monitoring and incident response procedures
Our primary database and infrastructure are hosted in secure AWS facilities located in North Virginia, USA, which maintain rigorous physical and environmental security controls.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws different from those in your country.
By using our Service, you consent to the transfer of your information to countries outside your country of residence, including the United States, where our primary servers are located. When we transfer your information internationally, we take measures to ensure that it receives an adequate level of protection as required by applicable law, which may include:
- Using approved standard contractual clauses
- Ensuring recipient countries have been deemed to provide adequate protection
- Implementing appropriate supplementary measures when necessary
7. DATA RETENTION
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period for different types of data varies:
- Account information is retained for as long as your account remains active and as needed to provide you with the Service
- Generated content is retained according to your subscription plan's retention period
- Payment information is retained as necessary to process transactions and as required for tax and accounting purposes
- Analytics data may be retained in an aggregated, anonymized form for extended periods
When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or to de-identify it so that it can no longer be associated with you.
8. YOUR PRIVACY RIGHTS
Depending on your location and applicable laws, you may have certain rights regarding your personal information. We respect your privacy rights and provide mechanisms for you to exercise them.
8.1 Access and Correction
You may request access to the personal information we hold about you and request that we correct any inaccurate information.
8.2 Deletion
You may request that we delete your personal information in certain circumstances. Please note that we may need to retain certain information for recordkeeping purposes, to complete transactions, or to comply with our legal obligations.
8.3 Withdrawal of Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
8.4 Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.
8.5 Exercising Your Rights
To exercise any of these rights, please contact us at legal@vubo.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
9. COMPLIANCE WITH PRIVACY REGULATIONS
VUBO Inc. is committed to complying with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.
If you are a resident of the European Economic Area (EEA), United Kingdom, or California, you may have additional rights regarding your personal information. Please contact us for more information about how we address region-specific privacy requirements.
10. CHILDREN'S PRIVACY
The Service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
11. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also provide additional notice, such as through email or a notice on our website.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: